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Consumer Rights - Where to Complain
Ombudsmen and Regulators - Safe Shopping Here
A S A Adevertising Standards Authority 2 Torrington Place London WC1E 7HW Telephone: 020 7580 5555 Fax: 020 7631 3051 www.asa.org.uk	If you feel that you have been misled or offended by a non-broadcast advertisement in the UK. The ASA’s remit covers the following: print advertisements in newspapers or magazines; outdoor posters; direct mail leaflets and brochures; sales promotions of any kind; other electronic media, including videos, computer games and CD-roms; cinema advertisements, advertisements on the internet, including banner and pop-up ads, commercial e-mails and sales promotions. Contact
British Board of Film Classification
B S I	British Standards Institution
Charity Commission
Committee of Advertising Practice	ASA Codes of Advertising and Sales Promotion
D T I Department of Trade and Industy	A range of information for consumers, businesses, employees, anyone with an interest in the world of work and many others. Whether you are looking for information on the aerospace or biotech industries or for guidance on the latest regulations. Contact
F S A	Financial Services Authority
Food Standards	Food Standards Agency
I C S T I S	Independent Committee for the Supervision of Telephone Information Services
ITC Independent Television Commission tel: 020 7255 3000 www.itc.org.uk	The ITC licenses and regulates commercial television in the UK. They look after viewers’ interests by setting and maintaining the standards for programmes, advertising and technical quality. Contact
Tel: 020 7233 7234 [ www.ispa.org.uk ] [ members ]	ISPA (Internet Service Providers Association) was established in 1995 to represent Internet Services Providers in the UK and promote the development of the UK Internet industry. [ Contact ] [ ISP's code of Pratice ]
Internet Watch Foundation	UK monitoring organisation
M A F F	Ministry of Agriculture, Fisheries and Food
	Protecting consumers and encouraging competition
O F T E L	Regulator for the UK Telecoms Industry
O F G E M	Office of Gas and Electricity Markets
Ombudsman	Banking - Britiish Ombudsman - British and Irish Ombudsman Association - Estate Agents - Insurance -
Patent Office	Includes the UK Trade Marks Registry
Radio Authority 020 7430 2724 www.radioauthority.org.uk	The Authority is a statutory body set up by Government and it derives its powers from the Broadcasting Acts 1990 and 1996.
British Retail Consortium	British Retail Consortium
Trading Standards	They can help in many situations relating to goods and services. They have powers to investigate complaints about false or misleading descriptions or prices, inaccurate weights and measures, consumer credit and (except in Northern Ireland) the safety of consumer goods. They will often advise on everyday shopping problems. The address is in the telephone book under your county, metropolitan district, London borough or Scottish regional council. In Northern Ireland contact the trading standards branch of the Department of Economic Development.
Other Organisations and Information
BBC Watchdog	Concerned about your legal rights? Not sure of which way to turn? A team of legal experts are waiting to answer your questions.
British Retail Consortium	British Retail Consortium
CAB	Citizens Advice Bureau
C E G	Consumers in Europe Group
Consumer Support Network
C P S	Crown Prosecution Service
C I E H	Chartered Institute of Environmental Health
European Union
F I S A	Finance Industry Standards Association
Intellectual Property Group
N A N H O	National Association of New Home Owners
N F C G	National Federation of Consumer Groups
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